SUPPORT & SERVICES

Cost Effective Services Approach

According to its individual customer’ needs, comprehensive or custom-defined selected services plans at competitive prices with thanks to its lean structure, processes, professionals and solution partners.

Reports to keep customers up to date with the developments within the industry. Product and trend developments, production location migration reports, early warnings for social, environmental, natural, and regulative interruptions to the production and supply continuity.

One stop sourcing and service partner for product development and all sourcing related activities of its customers. Custom made solutions from comprehensive services to limited product range sourcing, negotiation and scouting partner for its customers.

For right prices, capacity and location from promotional to premium price & quality levels. It follows up geographical production location migrations of different product categories due to cost pressures, statutory regulations, duty taxes, government initiatives and subsidies.

It makes sure its customers’ orders are produced at fair and socially respecting production facilities and are helping to develop the local communities well-being as well as ensuring that its customers and their brands are well-protected from damaging public attention at media due to unfair, socially not acceptable working conditions and zero-tolerance practices (child and bonded labor).

It protects its customers’ and their consumers’ rights during the whole testing, inspection and production processes. It makes sure its customers’ products are produced according to initial specifications and at expected quality according to the well-defined initial product passes and customer requirements. Final pre-shipment inspections and loading monitoring according to customer needs.

Packaging development and proof-reading by its graphic designers, marketing and legal compliance professionals, quality engineers and solution partners. Attractive, user-friendly, commercially viable, cost-conscious and legally complying packaging solutions with professional translations to all languages of its customers target markets.

Testing for compliance with regulations & standards as well as customer special requirements including safety, chemical, durability and fitness-for-use (FFU) by well-recognized accredited independent 3rd parties and/or by its own quality assurance and quality control specialists according to its customers’ needs. Certifications and co-licenses from accredited 3rd parties according to its customers’ requests.

It plans and accompanies its customers’ trade show, exhibition visits; creates a fair report of all the highlights and meeting minutes. It follows up all action points with the existing and potential new exhibitors and communicates back with its customers.

Plans its customers’ all Asia trips with a well detailed trip itinerary which is formed together with its customers. Efficient and well-organized travel planning between factories and cities with best local transportation and accommodation arrangements; accompanies its customers with its management and native speaking key account managers with industry knowledge. It makes sure that factories and their managements’ are well prepared for its customers’ visits.

Works with external 3rd party forwarders and solution service providers for wide spectrum of services including warehousing, container consolidation for cost-efficient logistics management. It checks shipping documents and arranges on-time delivery of the shipping documents for timely custom clearance. Provides alternative shipping solutions air, vessel, train or combination of these with continental motorway transporting for special needs.