SUPPORT & SERVICES

Cost Effective Services Approach

According to its individual customer’ needs, comprehensive or custom-defined selected services plans at competitive prices with thanks to its lean structure, processes, professionals and solution partners.

Logistics support and custom solutions. Work closely with the several air forwarders, fast couriers, airlines and other logistics service providers from air, ocean vessel to train and combination of these. Warehousing and container consolidation services. For air shipments, comparing alternative carriers’ costs and available spaces as well as charter flight arrangement for big volume purchases.

Technical and Medical document check to ensure compliance with European regulations & related EN standards for Europe and with US NIOSH and FDA requirements. Factory existing document check for certificates, test reports, registrations, medical and export licenses.

Product Scouting: Continuously looks for upcoming trends, new and innovative products in the whole world with main focus Europe as sales markets and Asia as product development location. It follows all influential brands’ product assortments and new product launches with its customers and production facilities.

Wide factory pool for right prices, right capacity and right location. Follows up geographical migrations in production locations of specific product categories due to the production costs pressures, statutory regulations and international tax and trade developments, and government initiatives and subsidies.

Factory technical and social audits: It warns and avoids its customers’ working with unprofessional factories & factory managements and most importantly zero-tolerance non-compliant factories (child and bonded labor). For technically capable and socially compliant factories, it guides and follows up corrective action plans and gives consultancy to its factories for production excellence.

Capacity checks: Makes sure the production facilities have the technical capability, equipment, well trained personnel for producing customers’ products at a desired quality and timing. Initial capacity checks to ensure factory capacity for the customers different order volumes. Ongoing capacity checks and pressure to the factories for the priority to its customers’ orders at the factory ground and production plans.

Industry and market intelligence reports to keep customers up to date with the developments within the industry. Product and trend developments, production location migration reports, early warnings for social, environmental, natural, and regulative interruptions to the production and supply continuity.

Social standards: Makes sure its customers’ orders are produced at fair and socially respecting production facilities and are helping to develop the local communities well-being as well as ensuring that its customers and their brands are well-protected from damaging public attention at media due to unfair, socially not acceptable working conditions and zero-tolerance practices (child and bonded labor).

Environment friendly merchandising: According to customer needs; it develops environmental friendly and natural resources responsible packaging and product solutions (I.e minimizing or eliminating plastics), can guarantee certified renewed sources for packaging solutions and products (I.e FSC certified packaging and wood material sourced from certified renewing raw material sources).

Container Consolidation: Container and order consolidation for cost-effective order processing, inspection and logistics. Warehouse solutions for the consolidation and organization between different product facilities for timely production.

Product Development: At right price with right features, mass producible, user friendly and quality product developments for the target markets. It works closely with the customers, production facilities’ R&D and quality departments to meet and surpass customers’ expectations throughout the whole product development processes. For special products, it works with technical R&D centers and design houses.

Intellectual Property (IP): Trademark registration in Europe and Asia. Ensures your products can be manufactured and exported out of the production country. Chinese export laws prohibits shipping goods without a trademark in China in case of a trademark complaints by the legal trademark holder of the brand). Patent and design check and registration. Patent and IP rights conflict resolutions.

QC Inspection: It protects its customers’ and their consumers’ rights during the whole testing, inspection and production processes. It makes sure its customers’ products are produced according to initial specifications and at expected quality according to the well-defined initial product passes and customer requirements. Dupro (during production) inline inspections, final pre-shi[pment inspections and container loading monitoring according to customer needs.

Testing and inspection: Testing for compliance with European regulations & standards as well as customer special requirements including safety, chemical, durability and fitness-for-use (FFU) by well-recognized independent 3rd parties and/or by its own quality assurance and quality control specialists according to customers’ needs.

Production monitoring: pre-production meetings at the factory with technical and production teams, pilot production runs, inline inspections, pre-shipment inspections, container loading monitoring.

Speed dating business meeting arrangements with existing or new factories at professional meeting locations in accordance with its customers’ needs in case factory visit is not possible due to timing or logistical reasons.

Packaging & Translation: Packaging development and proof-reading by its graphic designers, marketing and legal compliance professionals, quality engineers and solution partners. Attractive, user-friendly, commercially viable, cost-conscious and legally complying packaging solutions with professional translations to all languages of its customers target markets.

Buying Trip Organizations: Plans its customers’ all Asia trips with a well detailed trip itinerary which is formed together with its customers. Efficient and well-organized travel planning between factories and cities with best local transportation and accommodation arrangements; accompanies its customers with native speaking key account managers with industry knowledge.